Ugh...what a horrible morning at work. It's only 10:29 am and I already feel overwhelmed. My work usually starts at 9:00 am. I work in a physician's office. There is NO physician here! The main physician is leaving the practice for greener pastures. The replacement doctor is leaving soon as well, so that has left me and the patients in limbo. The patients are looking to me for answers that I can not provide because I need answers of my own. The patients are looking at me like, "how can you not know what is going on in your own office?" The only thing I can tell them is what I know and that turns out to be very little at the moment.
Let me explain this whole organization. There is a central office that is located in another town...a little town called Dallas (no, not the one in Texas). There are 3 offices that are extensions of this one central office...they are called satellite offices. There is one in a town called Lincolnton, one in the city of Charlotte, and one in the town of Kings Mountain. That's the one that I work in. The one that is currently in limbo. Now, the doctor that originally worked in the Kings Mountain (KM) office is the one leaving...Dr. A. He is beloved by both patients and staff alike. He was an assest to this organization. He is moving on. The replacement doctor is not beloved by patients or staff. She confided in me that she is going to be moving on eventually very shortly. So that is going to leave this office without a doctor. Now what good would a doctor's office be without a doctor? I'll tell you. That will leave that office closed down. And that would leave me floating between the 3 offices that now exist.
I think I failed to mention that there is also NO NURSE up here. That's right...the nurse that was here quit the Friday before last. She has a new job working a regular schedule and not guessing which office she needs to be working in that day.
So on top of all of that confusion that is going on, I have patients that are calling here today and complaining about meds, asking about Dr. A leaving, asking who is going to take his place, asking me how she is to work for...blah blah blah. I dont have the answers to those questions. I am not going to ruin this replacement doctor's rep by telling potential patients that no one likes her or her ways. Let them find that out for themselves. They may like her. They should judge their level of care in her hands for themselves. I hate it when people put me on the spot like that. Don't ask my opinion about shit. I just got off of the phone with a patient that is asking me a whole bunch of damn questions about the doctor that will be here. I am telling her the doctor's name and she can't seem to wrap her mind around the pronounication of it. Then she goes into describing the woman. I told her yes to the first damn description..the length and color of her hair..."long and black?"..."yes." Then I even add that she is a shorter lady. Then the she still goes on describing her..."she has a skin condition?" Good Lord! I just pause, then answer, "yes." I pause b/c that was unnecessary to even ask. I'm already letting her know that the woman we are both talking about is one in the same. Why go there about her skin. I'm really sensitive about it b/c both that doctor and I have the same skin condition...Vitiligo. It was just very unnecessary to keep describing the woman.
Posted by keiwei0
at 10:55 AM EDT
Updated: Monday, May 2, 2005 11:11 AM EDT